Troubleshooting¶

Quick checks¶

Kipper isn't responding in Slack or Teams — confirm the app is still installed and your user has been granted access
Data looks out of date — check sync status in Data Sources in the sidebar
Not receiving SMS replies — confirm your mobile number is saved on your Profile page and is in E.164 format (US/Canada only)
Can't log in — use the Forgot password? flow or contact support

Email support@kipper.com with a description of the issue, the interface you're using, and the question asked (if applicable).